PENN Wallet benefits
Cashless
Cardless
Leave your cards at home when you visit any PENN destination. Easily link your bank accounts with your PENN Wallet and get back to gaming with fast balance reloads.
Skip the ATM
Need to grab some extra cash? Look no further than your PENN Wallet. Simply add more cash to your digital wallet right on your phone in the PENN Play app.
Big plays deserve big rewards
Download the PENN Play app, connect to a game and set up your PENN Wallet account to receive $50 PENN Cash.
1
Download the PENN Play app & get $10 PENN Cash.
2
Establish a PENN Wallet account & get $25 PENN Cash.
3
Connect to a game with PENN Play using the app & get $15 PENN Cash.
Find more fun on the PENN Play app
The PENN Play app gives you access to everything you need to find your fun. See your tier status, view your PENN Cash balance, receive exclusive rewards and special offers, connect to your favorite games and connect your PENN Wallet to go cashless, cardless — and buy chips or cash out at table games.
You’ll also be able to move funds quickly and easily between your bank accounts and your PENN Wallet — and set up balance alerts for your accounts. And for a limited time, enjoy zero transaction fees.
Frequently asked questions
There are two ways to setup your PENN Wallet in the PENN Play app:
1. Select the PENN Wallet button in the “Me” tab OR select the slot icon in the bottom right corner of the home tab.
2. Choose “Setup” and enter (or verify) your information.
3. Select the “Deposit” button on the Cardless screen and connect your credit or debit cards, online banking, Apple Pay or PayPal. And don’t worry — your information is secure with us.
4. Cash out the digital balance directly to your bank OR take the ticket to the cashier.
You’re all set — time to find your fun!
In your mobile device settings, make sure Bluetooth is turned on. Depending on your service provider, your cellular network may have a stronger connection than the casino wifi.
1. In the PENN Play app, select the slot icon in the bottom right corner of the home tab and select “Connect to a Game.”
2. To connect, hold your device near the card reader until it turns green. In some cases, you may have to tap the machine.
3. When done with your game, “Card Out” from the machine in the PENN Play app.
Yes, you can combine your PENN Wallet balance and cash to fund a machine during a session.
Yes, you can “Card In” to any machine without a PENN Wallet. But you will need to use cash or a ticket to fund your gaming.
1. In your mobile device settings, make sure Bluetooth is turned on. Depending on your service provideer, your cellular network may have a stronger connection than the casino wifi.
2. In the PENN Play app, select the slot icon in the bottom right corner of the home tab, then choose “Tables & Buy In.”
3. Choose the dollar amount you’d like to transfer and “Buy Chips.”
4. Once the dealer accepts your buy-in, select “Done.”
5. When you’re ready to cash out, choose “Notify Dealer” in the app and accept the cash-out amount. Select “Done” to complete your game.
1. In your mobile device settings, make sure Bluetooth is turned on. Depending on your service provider, your cellular network may have a stronger connection than the casino wifi.
2. In the PENN Play app, select the slot icon in the bottom right corner of the home tab, then choose “Tables & Cash Out”.
No, cashing out will not initiate a “Card Out”. You can card out from the PENN Play app.
Your deposit may have been declined for a number of reasons:
1. Incorrect card information
a. Make sure the name, card number, expiration date, security code and ZIP code you entered match the account information associated with your credit card or debit card. We only accept Visa and Mastercard at this time. We do not accept American Express or Discover cards.
2. Bank restrictions
a. Some banks do not allow deposits on the PENN Play app. If that’s the case, it’s possible that your bank may have blocked deposits to your PENN Wallet.
b. Your bank may have placed a temporary restriction on your online activity. If that’s the case, we recommend that you contact your bank to reach a resolution.
c. It’s also possible that you’re attempting to deposit more than your cash advance limit. You can only fund your PENN Wallet up to your credit card’s cash advance limit. Further, you cannot fund to your full credit limit.
3. State credit card restrictions
a. Due to state regulations, those located in Indiana will not be able to deposit funds with a credit card. Please use another method, such as a debit card or cash to add funds to your PENN Wallet.
4. Mobile payment service
a. You cannot fund your PENN Wallet with a mobile payment service, such as Venmo or Cash App. We recommend transferring your mobile payment app balance to your bank and funding your PENN Wallet using your debit card.
5. Gift card restrictions
a. You cannot fund your PENN Wallet with a gift card or a prepaid card. We recommend funding your PENN Wallet with cash or another method.
If your withdrawal fails to process, you will need to open a ticket with Everi Support. Call 866-386-4650 to start the investigation. They will contact your bank to rectify the issue.
Follow these steps to connect your Android device to the Bluetooth card reader:
1. Swipe down from the top of your screen.
2. Tap the Bluetooth icon.
If you’ve followed these steps and still cannot connect, follow these steps:
1. Open the “Settings” app on your Android device.
2. Select “Apps & Notifications.”
3. Select the PENN Play app. (If you cannot find it, select “See All Apps,” then choose the PENN Play app)
4. Choose “Permissions.”
5. Change the Bluetooth permissions to “Allow.”
6. Change Location permissions to “Allow.”
Follow these steps to connect your iPhone to the Bluetooth card reader:
1. Open “Settings” on your device.
2. Choose “Bluetooth” and ensure that it is enabled.
a. If it says “On,” then Bluetooth is enabled; if it says “Off,” it is disabled.
3. If Bluetooth is “Off,” adject the toggle to “On” and try to connect again.
If you’ve followed these steps and still cannot connect, follow these steps:
1. Open “Settings” on your device.
2. Select the PENN Play app in the setting options.
3. Select “Bluetooth” in the PENN Play app settings and adjust the toggle to “On.”
No. You can only fund a machine with what’s available in your PENN Wallet balance. You can add more funds to continue playing.
Rules
PENN Play Rewards Loyalty App Promotion
Summary: All existing PENN Play guests who download and login to the PENN Play app will receive $10 PENN Cash and 5 million credits on PENN Play casino. Additionally, customers who use the PENN Play loyalty app to connect to a gaming terminal will receive $15 in PENN Cash. And when a customer creates a new PENN Wallet account, they will receive an additional $25 in PENN Cash. Dates and Times:
Start Date: November 9, 2020 6:00:00 a.m.
End Date: July 31, 2023 5:59:59 a.m.
Details: All existing PENN Play guests who download and login to the PENN Play app will receive $10 PENN Cash and 5 million credits on PENN Play casino:
$10 PENN Cash is loaded to guests’ accounts the day of PENN Play app download. Guests will receive a push notification stating that PENN Cash has been loaded to their accounts. PENN Cash can be redeemed in multiple ways including but not limited to the following: food, hotel, on-property retail outlets, social gaming, slot play. See Official PENN Play Rules for details.
After the start of the promotional period, guests will receive a push notification at the time of download with the promo code for 5 million credits on PENN Play casino; the promo code will also be displayed on the home screen within the app for seven (7) days. The promo code may be redeemed once per account.
In states where PENN Wallet is available, customers can receive an additional $40 in PENN cash by connecting to a gaming terminal using the PENN Wallet feature within the PENN Play app and establishing a PENN Wallet account.
Rules:
$10 PENN Cash: Must be 21. This offer is non-negotiable, non-transferable and may not be combined with any other offer. PENN Entertainment reserves the right to change or cancel this promotion at any time. See Player Services for complete rules. See Player Services for complete rules.
5 million credits on PENN Play casino: PENN Play casino games are intended for use only by those 21 or older, and only for amusement purposes. No actual money or anything of value can be won playing these games. Practice or success at social gaming does not imply future success at real-money gambling. Valid account registration is required to redeem offer. Offer is non-transferable.
$15 in PENN Cash for connecting your device to a PENN Wallet-ready gaming terminal using the PENN Play app is a onetime, non-negotiable, non-transferable offer and may not be combined with any other offer. PENN Entertainment reserves the right to change or cancel this promotion at any time. See Player Services for complete rules.
$25 in PENN Cash for establishing a PENN Wallet account using the PENN Play app is a onetime, non-negotiable, non-transferable offer and may not be combined with any other offer. PENN Entertainment reserves the right to change or cancel this promotion at any time. See Player Services for complete rules.
Offers not valid for self-exclusion program enrollees in jurisdictions in which PENN Entertainment, Inc. operates or who have been otherwise excluded from the participating property or who have been otherwise excluded from PENN Play casino. Restrictions may apply. Gambling problem? Must be 21 or older to participate. Call 1-800-522-4700 for help. In MO 1-888-BETSOFF, IN 800-9-WITH-IT, OH 1-800-589-9966, PA, IL, NV and WV 1-800-GAMBLER, MA 1-800-426-1234, MI 1-800-270-7117, NM 1-800-572-1142, IA 1-800-BETSOFF, MS 1-888-777-9696. Self-exclusion program enrollees are not eligible to gamble at any property.
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