Plan & Manage Your Trip
Digital room keys through the PENN Play app make check-in effortless. Skip the front desk, head straight to your room, and unlock your door with ease. Plus, you can order food from any of our seven on-site restaurants, right to your door directly through the app, making your stay even more convenient.
Hotel Terms and Conditions
The Best Rate Guarantee applies only to rates available to the general public and bookable online.
Best Rate claims must be received for review within 24 hours of reserving the lower rate and at least 48 hours prior to your arrival.
You do not need to reserve a room on the competing website to take advantage of the Best Rate Guarantee program.
PENN Entertainment must be able to verify the rate in question is still bookable at the time the Best Rate claim is made and that it qualifies under the Best Rate Guarantee terms & conditions.
You are solely responsible for cancelling any third-party reservation, regardless of whether the Best Rate Guarantee claim is approved. PENN Entertainment and its subsidiaries are not responsible for any fees or other associated costs related to such cancellations.
The Best Rate Guarantee does not apply to the following:
• Claims submitted more than 24 hours after you booked a lower rate;
• Reservations made within 48 hours of the hotel check-in time on your arrival date;
• Discount or negotiated rates not available to the general public, including but not limited to: club, group or organization membership rates, group and corporate rates, government and military rates, casino rates, employee rates, hotel package rates, and unpublished or private rates;
• Prepaid rates that require a voucher or other type of certificate for redemption; and
• Non-refundable rates from third party or auction websites.
The comparison rate provided shall only qualify when used for an identical itinerary; this includes, but is not limited to, stay dates, room and bed type, number of guests, and any other applicable rate terms, policies or restrictions.
For consecutive multiple night stays the Best Rate Guarantee is calculated based on the room rate per night and not on the total average stay price.
Only one (1) claim will be accepted for review per stay. A “stay” is defined as the total number of consecutive nights spent at the hotel by the same guest on one (1) reservation. The name on the claim form must match the name on the current reservation.
Best Rate claims must be received for review within 24 hours of reserving the lower rate and at least 48 hours prior to your arrival.
You do not need to reserve a room on the competing website to take advantage of the Best Rate Guarantee program.
PENN Entertainment must be able to verify the rate in question is still bookable at the time the Best Rate claim is made and that it qualifies under the Best Rate Guarantee terms & conditions.
You are solely responsible for cancelling any third-party reservation, regardless of whether the Best Rate Guarantee claim is approved. PENN Entertainment and its subsidiaries are not responsible for any fees or other associated costs related to such cancellations.
The Best Rate Guarantee does not apply to the following:
• Claims submitted more than 24 hours after you booked a lower rate;
• Reservations made within 48 hours of the hotel check-in time on your arrival date;
• Discount or negotiated rates not available to the general public, including but not limited to: club, group or organization membership rates, group and corporate rates, government and military rates, casino rates, employee rates, hotel package rates, and unpublished or private rates;
• Prepaid rates that require a voucher or other type of certificate for redemption; and
• Non-refundable rates from third party or auction websites.
The comparison rate provided shall only qualify when used for an identical itinerary; this includes, but is not limited to, stay dates, room and bed type, number of guests, and any other applicable rate terms, policies or restrictions.
For consecutive multiple night stays the Best Rate Guarantee is calculated based on the room rate per night and not on the total average stay price.
Only one (1) claim will be accepted for review per stay. A “stay” is defined as the total number of consecutive nights spent at the hotel by the same guest on one (1) reservation. The name on the claim form must match the name on the current reservation.
All Best Rate Guarantee requests are subject to review and validation by PENN Entertainment, Inc. and/or its subsidiaries.
PENN Entertainment reserves the right to deny a Best Rate Guarantee request for any purpose whatsoever, in its sole discretion.
The Best Rate Guarantee program is subject to suspension during times when our websites or reservation systems are not available due to an outage or other technical issue.
PENN Entertainment and its subsidiaries reserve the right to modify, suspend or terminate the Best Rate Guarantee program at any time without prior notice.
PENN Entertainment reserves the right to deny a Best Rate Guarantee request for any purpose whatsoever, in its sole discretion.
The Best Rate Guarantee program is subject to suspension during times when our websites or reservation systems are not available due to an outage or other technical issue.
PENN Entertainment and its subsidiaries reserve the right to modify, suspend or terminate the Best Rate Guarantee program at any time without prior notice.
Beginning September 1, 2024, a reservation fee of $10.00 will be applied to all reservations made over the phone or at the front desk. These service fees may be settled via credit card payment or Penn Cash upon check-out. Booking fees are waived for Owners Club and Elite tier Penn Play members. Booking fees are not applied to reservations booked online or through the Penn Play app. This offer is not valid for self-exclusion program enrollees in jurisdictions which PENN Entertainment, Inc operates or who have been otherwise excluded from the participating property. Valid only at Hollywood Charles Town, WV. Must be 21. Gambling Problem? Call 1-800-GAMBLER or visit www.1800gambler.net
- Check-in begins at 4 PM
- Check-out is at 11 AM
- Late check-outs are subject to an additional charge.
- YOU MUST BE 21 YEARS OF AGE OR OLDER TO RENT A ROOM. Valid State or Federal issued identification is required upon check-in.
- Children under the age of 12 may not be left unattended in a hotel room.
- No one under the age of 16, unless they are accompanied by an adult, is permitted in the fitness center.
- Room type and other requests have been noted but are not guaranteed.
- The hotel offers complimentary in-room safes in each guest room but is not responsible for any item placed in the safe.
- Please lock your vehicle and leave it in a designated area. Property management is not responsible for theft, fire, or other damage that may occur to your vehicle.
- No pets are allowed except for service animals as defined by the Americans with Disabilities Act.
- The hotel reserves the right to enter and visually inspect all guestrooms, even when the REST/Do Not Disturb sign is displayed, to ensure the well-being of our guests and confirm the condition of the room.
- A $250 cleaning fee will be assessed if smoking occurs in a non-smoking room.
- Early departures will be charged a one (1) night room/tax penalty fee. Any remaining nights after that will not be charged.
- By signing below I understand and agree that I assume the risk of any injury or medical condition that may result or be aggravated from my use of the fitness center and/or pool. I hereby release and discharge Hollywood Casino Columbus, Penn Entertainment, Inc. and each of its affiliates, subsidiaries and landlords (collectively “Penn”), from all liabilities, charges, complaints, claims, grievances, obligations, promises, damages, actions, causes of action including but not limited to negligence, suits, rights, demands, costs, losses, penalties, fees, expenses and the like, known or unknown, which I have, or may have, against Penn, for any acts or omissions related to or arising from my use of the fitness center and/or pool. I understand and agree that this release shall also apply to any individual for whom I have a legal or other responsibility for who may utilize the fitness center and/or pool.
- The California Consumer Privacy Act (CCPA) provides California consumers with certain rights concerning the collection, use, sharing and sale of their personal information. The CCPA also provides California consumers with the right to access and delete their personal information, subject to certain limitations. Hollywood Casino Columbus respects the privacy rights of our customers and has adopted practices and policies to comply with the CCPA. To learn more about the personal information that Hollywood Casino Columbus collects about you, and how we use such personal information, please review our Privacy Policy at https://www.pennentertainment.com/privacy-policy
- A $10 service fee will be applied to reservations made via phone at our call center or in person at our front desk. There is no fee to book reservations online and the service fee for Owners Club and Elite guests will be waived. Fees can be settled with cash, credit or comps.
- This offer is not valid for self-exclusion program enrollees in jurisdictions which PENN Entertainment, Inc operates or who have been otherwise excluded from the participating property. Must be 21. Gambling Problem? Call 1-888-BETS-OFF or visit 888betsoff.org.
- This reservation requires a valid credit card for a deposit equal to one night's room rate plus tax. If the credit card on file cannot be authorized for this deposit, the reservation will be cancelled.
- A no-show fee equal to a one-night hotel stay plus tax or $50.00 for PENN Play complimentary reservations will be charged to all reservations that are not cancelled at least 48 hours prior to arrival.
- A valid credit card in the name of the guest on the reservation must be presented at time of check-in along with a valid State or Federal issued identification or you will not be permitted to check-in.
- Secondary guests on complimentary reservations will not be allowed to check-in to the guestroom until the guest who made the reservation has checked-in.
- A hold will be placed on your credit or debit card account for the full anticipated amount to be owed to the hotel, plus estimated incidentals, through your check-out date, and such hold may not be released until after the date of check-out or longer at the discretion of your card issuer.
- Personal checks or pre-paid cards are not accepted for check-in.
- In the event you do not officially check out at the time of departure, or if charges are incurred subsequent to your check-out, or if articles are missing from the guestroom, the hotel is authorized to charge the credit card listed on the reservation. You will remain liable until the balance is paid in full.
- Any costs incurred by the hotel as a result of damage in your room, or to furnishings contained therein, or any damages caused by you on the premises may be recouped by the hotel by charging the credit card used to pay for the room.
- We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity.
- Taxes: 18% per room per night.
- A $50 per‑night incidental hold will be placed on the guest’s card at check‑in.
- The amounts listed here are estimated based on current taxes and exchange rates (if applicable) and do not include additional fees/charges that may be incurred during your stay.
- A resort and/or amenity fee of $15.00 plus tax will be charged per night as summarized on your reservation cost details. For a listing of amenities included in the resort/amenity fee, please refer to our website.