Stay In Comfort
If you’ve come to play, you can stay in comfort at the luxurious Inn at Charles Town. Nestled in the Shenandoah Valley and surrounded by the scenic Blue Ridge Mountains, The Inn at Charles Town is your perfect oasis, offering first-class amenities and rich interiors just steps from exciting casino action and thoroughbred horse racing.
Free shuttle service is available to guests seeking to visit the casino and racetrack.
BEST RATE & NO BOOKING FEES ONLINE...GUARANTEED!
Plan & Manage Your Trip
It’s easier than ever to manage your stay from beginning to end with the PENN Play app.
Use mobile check-in, access your digital room key, make dinner reservations, use mobile check-out, and more.
Terms and Conditions
Best Rate claims must be received for review within 24 hours of reserving the lower rate and at least 48 hours prior to your arrival.
You do not need to reserve a room on the competing website to take advantage of the Best Rate Guarantee program.
PENN Entertainment must be able to verify the rate in question is still bookable at the time the Best Rate claim is made and that it qualifies under the Best Rate Guarantee terms & conditions.
You are solely responsible for cancelling any third-party reservation, regardless of whether the Best Rate Guarantee claim is approved. PENN Entertainment and its subsidiaries are not responsible for any fees or other associated costs related to such cancellations.
The Best Rate Guarantee does not apply to the following:
• Claims submitted more than 24 hours after you booked a lower rate;
• Reservations made within 48 hours of the hotel check-in time on your arrival date;
• Discount or negotiated rates not available to the general public, including but not limited to: club, group or organization membership rates, group and corporate rates, government and military rates, casino rates, employee rates, hotel package rates, and unpublished or private rates;
• Prepaid rates that require a voucher or other type of certificate for redemption; and
• Non-refundable rates from third party or auction websites.
The comparison rate provided shall only qualify when used for an identical itinerary; this includes, but is not limited to, stay dates, room and bed type, number of guests, and any other applicable rate terms, policies or restrictions.
For consecutive multiple night stays the Best Rate Guarantee is calculated based on the room rate per night and not on the total average stay price.
Only one (1) claim will be accepted for review per stay. A “stay” is defined as the total number of consecutive nights spent at the hotel by the same guest on one (1) reservation. The name on the claim form must match the name on the current reservation.
PENN Entertainment reserves the right to deny a Best Rate Guarantee request for any purpose whatsoever, in its sole discretion.
The Best Rate Guarantee program is subject to suspension during times when our websites or reservation systems are not available due to an outage or other technical issue.
PENN Entertainment and its subsidiaries reserve the right to modify, suspend or terminate the Best Rate Guarantee program at any time without prior notice.
Beginning September 1, 2024, a reservation fee of $10.00 will be applied to all reservations made over the phone or at the front desk. These service fees may be settled via credit card payment or Penn Cash upon check-out. Booking fees are waived for Owners Club and Elite tier Penn Play members. Booking fees are not applied to reservations booked online or through the Penn Play app. This offer is not valid for self-exclusion program enrollees in jurisdictions which PENN Entertainment, Inc operates or who have been otherwise excluded from the participating property. Valid only at Hollywood Charles Town, WV. Must be 21. Gambling Problem? Call 1-800-GAMBLER or visit www.1800gambler.net
Check-in begins at 4:00 PM
Check-out is at 11:00 AM
Late check-outs are subject to an additional charge.
YOU MUST BE 21 YEARS OF AGE OR OLDER TO RENT A ROOM. Valid State or Federal issued identification is required upon check-in.
Children under the age of 16 may not be left unattended in a hotel room.
No one under the age of 16 is permitted in the fitness center.
Room type and other requests have been noted but are not guaranteed.
The hotel offers complimentary in-room safes in each guest room but is not responsible for any item placed in the safe.
Please lock your vehicle and leave it in a designated area. Property management is not responsible for theft, fire, or other damage that may occur to your vehicle.
No pets are allowed except for service animals as defined by the Americans with Disabilities Act.
The hotel reserves the right to enter and visually inspect all guestrooms, even when the REST/Do Not Disturb sign is displayed, to ensure the well-being of our guests and confirm the condition of the room.
A $250 cleaning fee will be assessed if smoking occurs in a non-smoking room.
The California Consumer Privacy Act (CCPA) provides California consumers with certain rights concerning the collection, use, sharing and sale of their personal information. The CCPA also provides California consumers with the right to access and delete their personal information, subject to certain limitations. Hollywood Casino at Charles Town Races respects the privacy rights of our customers and has adopted practices and policies to comply with the CCPA. To learn more about the personal information that Hollywood Casino at Charles Town Races collects about you, and how we use such personal information, please review our Privacy Policy at https://www.pennentertainment.com/privacy-policy
All reservations require a valid credit card. All non-complimentary reservations will be charged a deposit equaling the first night's room + tax 24 hours prior to arrival. A refundable deposit of $100 is required at the time of booking for select complimentary reservations. This deposit will be applied to your folio at checkout and is fully refundable if not used. Deposit requirements are determined based on account activity and reservation history. If the credit card on file declines for the deposit, the reservation will be cancelled.
A no-show fee equal to a one-night hotel stay plus tax will be charged to all reservations that are not cancelled by 6:00pm the day prior to arrival. This includes complimentary reservations, which will be charged a rate based on day of stay and room type
A valid credit card in the name of the guest on the reservation must be presented at time of check-in along with a valid State or Federal issued identification or you will not be permitted to check-in.
Secondary guests on the reservation will not be allowed to check-in to the guestroom until the guest who made the reservation has checked-in.
Upon check-in, a hold will be placed on your credit or debit card account for the full anticipated amount to be owed to the hotel, plus estimated incidentals, through your check-out date, and such hold will not be released until after the date of check-out or longer at the discretion of your card issuer.
Cash, personal checks and pre-paid cards are not accepted for check-in.
In the event you do not officially check out at the time of departure, if charges are incurred subsequent to your check-out, or if articles are missing from the guestroom, the hotel is authorized to charge the credit card listed on the reservation. You will remain liable until the balance is paid in full.
Any costs incurred by the hotel as a result of damage in your room, or to furnishings contained therein, or any damages caused by you on the premises may be recouped by the hotel by charging the credit card used to pay for the room.
We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity.
Taxes: 12% per room per night. Room deposit: $100.00 per stay.
The amounts listed here are estimated based on current taxes and exchange rates (if applicable) and do not include additional fees/charges that may be incurred during your stay.
Guests at The Inn at Charles Town will be charged a $10.00 daily amenity fee (including tax) which covers daily benefits including continental breakfast, WiFi, two bottled waters in your room, Fitness Center access, Business Center use, and a $5.00 dining voucher.
PENN Play members who are Elite or Owners level are exempt from this fee as part of their tier benefits.